Terms of service.

A Note From Fox & Olive:

Your day is incredibly special and we’re honored that you’ve chosen us to be a part of it. We’re excited to work with you and to help bring your vision to life. You’ve seen our reviews and know that we are here to do our absolute best for you on your special day. As with any event, there are several specifics that we clarify in this contract so that we are all on the same page. Once this contract is signed and returned with the specified deposit, we will block off the date for you and will OFFICIALLY be your florist! We’re so thrilled to work with you! 

 -The Fox & Olive Team

Our promise to you: We (hereinafter referred to as Fox & Olive) will provide all the services specified in client’s (hereinafter referred to as CLIENT) proposal for their event (hereinafter referred to as EVENT) and work with CLIENT if any adjustments need to be made.

 Payment: All deposits at least $500, unless otherwise agreed upon,  must be submitted with this contract. The deposit is non-refundable and is deducted from the total price of EVENT. Payment may be made in cash, check, credit or debit card. However, if using a credit card or debit card, a 4% service fee will be added. 

Balance due must be paid in full 30 days prior to EVENT. If payment of balance due is not made, flowers and decor will not be ordered, and this contract will be closed at the determination of Fox & Olive. If Fox & Olive determines the contract can still be fulfilled after this date and CLIENT wishes to continue the contract, there will be a 25% fee added to the balance due and an additional 25% fee for each 7 days that the balance is late. Any extraordinary costs incurred due to the late payment will be passed on to CLIENT. Additional substitutions and order changes may also occur due to late payment and/or availability of product. 

Product Availability and Subsitutions: No guarantee is given that the same flowers will be available and pricing will be determined according to what is available. Color and style will be matched as closely as possible. Fox & Olive reserves the right to make substitutions in the event the flowers or decor received are not of the quality suitable to EVENT. The integrity of the proposed look and color scheme will be maintained and flowers of equivalent value will be used. 

Rental: All rental items must be returned in the same condition to COMPANY within 72 hours of EVENT. Any rental items returned later than 72 hours will incur an additional fee for the agreed upon rental cost of  20% of the items as stated in the original proposal. If the rental items are unreturned within 7 days or broken, the credit card of CLIENT will be charged for the full replacement cost. All décor must be communicated to Fox & Olive to preserve the consistency of EVENT. Any décor for the EVENT not provided by Fox & Olive is not be guaranteed by Fox & Olive even in cases where Fox & Olive items are integrated. In such cases, any alterations deemed necessary will be made to preserve consistency and Fox & Olive will be blameless. Fox & Olive is not responsible for item pick up unless agreed upon on proposal. CLIENT is responsible for coordinating item return. 

Transfers, Pick ups, Deliveries, Set Ups: CLIENT is responsible for communicating venue guidelines if a midnight, same day, or following week pick up/ teardown is required . All additional services needed must be communicated to Fox & Olive at the time of booking and service fees will be applied on the proposal. 

Additional Fees: Fox & Olive reserves the right to add additional service fees if CLIENT requires or requests further services after proposal is created. This may include but is not limited to: multiple consultations, on site consultations, travel fees, installations,  transfers, same day tear downs or extensive tear downs. Fox & Olive with communicate this additional fee to CLIENT when service is scheduled. 

Venue and Location Limitations: Fox & Olive is limited by the rules and guidelines of the location(s) and site management. Negotiation with the officials for moderation of guidelines is the responsibility of CLIENT; Fox & Olive will offer technical recommendations only. Reimbursements will not be made for unused items due to venue limitations not communicated to Fox & Olive. 

Terms: At the time of the initial deposit, adjustments can still be made to the invoice. Large additions and subtractions are accepted up until the month before EVENT. There is a guaranteed minimum payment of 85% of the original proposal. Any liability on the part of Fox & Olive is limited to the full refund of monies paid minus the deposit fee. Fox & Olive reserves the right to cancel this contract if at any time Fox & Olive feels that the obligations cannot be met. In the event of fire, natural disaster, tragedy, or other emergency, Fox & Olive will credit the amount toward another day minus any actual costs incurred up to that point that CLIENT informs Fox & Olive. Any controversy or claim arising out of or relating to this contract, or the breach thereof, shall be settled by arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules [including the Optional Rules for Emergency Measures of Protection]. The arbitration hearing shall take place in Hilton Head Island, South Carolina before a single arbitrator. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.